1800 614 228
Servicing QLD, NSW & VIC
1.1 Mould Cleaning Australia gathers two types of information about you being:
(a) aggregated information generated by our systems (or third party systems) to track the use of the Services but that does not identify you personally (Non-Personal Data) ;and
(b) personal information about you such as your name, address, telephone number, email address and financial transaction data(Personal Data)
1.2 The type of information that Mould Cleaning Australia collects about you is dependent on the information you provide as part of your request for Services and how you use our Services
1.3 Generally, Mould Cleaning Australia does not collect ‘sensitive information’ about you. Sensitive information includes (but is not limited to) information about your race or ethnic origin, your religion, your medical history and your sexual orientation. Mould Cleaning Australia will only collect sensitive information about you in the event that it is necessary for the purpose of providing you with a product or service. In such circumstances, Mould Cleaning Australia will only collect sensitive information with your consent unless we are required by law to collect such information from you.
2.1 Mould Cleaning Australia will collect Personal Data in different ways being:
(a) when you register for an account;
(b) you make a payment through our Services;
(c) you respond to Mould Cleaning Australia emails or surveys;
(d) from other sources, such as our partners, financial service providers, identity verification services, and publicly available sources.
2.2 We collect Non-Personal Data through:
(a) cookies and other technologies that record Data about the use of our website and the use of our Services generally.
(b) browser and device data, such as IP address, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, add-ons and the version of the Services you are using;
(c) transaction data, such as purchases, purchase amount and date of purchase; and
(d) cookie and tracking technology data, such as time spent on the Services, pages visited, language preferences, and other anonymous traffic data.
3.1 Protecting data we receive from you is of crucial importance to Mould Cleaning Australia. While there is always some risk involved with transmitting information over the internet, we strive to protect against the misuse of any personal information that we receive from you via your use of the Services.
3.2 Mould Cleaning Australia data is protected by industry standard encryption. This technology ensures the safe transmission of all data, including Personal Data.
4.1 Mould Cleaning Australia does not sell or rent data to marketers or third parties.
4.2 Mould Cleaning Australia use Personal Data:
(a) to verify an identity for compliance purposes;
(b) to evaluate an application to use our Services;
c) to conduct manual or systematic monitoring for fraud and other harmful activity;
(d) to respond to inquiries, send service notices and provide customer support;
(e) to process a payment, communicate regarding a payment, and provide related customer service;
(f) for audits, regulatory purposes, and compliance with industry standards;
(g) to develop new products;
(h) to send marketing communications;
(i) to improve or modify our Services; and
(j) to conduct aggregate analysis and develop business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of, our business.
4.2 Mould Cleaning Australiawilluse Non-Personal Data in aggregate form to:
(a) track data such as the total number of visits to our Service, the number of visits to specific areas of our Service and the domain names of our website visitors’ internet service providers;
(b) to understand how our visitors use our Service so that we can constantly improve and enhance our services.
(c) to tailor our services and products;
(d) to measure and analyse the usage across our Services, including to review and track.
